Return Policy
**Return Policy - Elevating Your Confidence in Every Purchase**
Welcome to AbilityCZ, where we understand that sometimes, a product might not be the perfect fit. We want your shopping experience to be stress-free and enjoyable, so we've crafted a Return Policy that ensures your satisfaction.
**1. Return Eligibility**
a. **Time Frame:** You may initiate a return within 3 days from the date of delivery. After this period, we regret that we cannot process your return.
b. **Condition:** To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. Tags must remain attached.
**2. Initiating a Return**
a. **Contact Us:** To initiate a return, please contact our customer support team through the channels provided on our Contact Us page. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
b. **Approval:** Our team will review your request and notify you of the approval or rejection of your return. If approved, you will receive further instructions on returning the item.
**3. Return Shipping**
a. **Cost:** The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
b. **Shipping Method:** We recommend using a trackable shipping service to ensure that your returned items reach us safely.
**4. Refund Process**
a. **Inspection:** Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria.
b. **Refund:** If your return is approved, we will initiate a refund to your original method of payment. Please note that the time it takes for the refund to reflect in your account may vary.
**5. Non-Returnable Items**
Certain items are non-returnable, including personalized items, gift cards, and final sale items. Please check the product description for any specific return restrictions.
**6. Exchanges**
If you wish to exchange an item, the fastest way is to initiate a return for the unwanted item and place a new order for the desired item.
**7. Damaged or Defective Items**
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as appropriate.
**8. Contact Information**
For any questions or concerns about our Return Policy, please reach out to us through the contact information provided on our website.
Thank you for choosing AbilityCZ. Our Return Policy is designed to give you the confidence to explore our curated collections, knowing that your satisfaction is our priority. Elevate your home with the assurance that we're here to support you every step of the way.